In Gabso et al. v. Israir Aviation and Tourism Ltd., the Israeli District Court held that a generic cancellation email was insufficient where the airline failed to offer passengers a real choice between refund and rebooking. The Court also rejected reliance on a mere hyperlink to the Aviation Services Law as a substitute for clear, accessible rights information.
The ruling is a timely reminder for airlines operating in or into Israel: cancellation notices must be proactive, practical, and passenger-facing. Where an airline fails to present the statutory choice, ignores passenger inquiries, or breaches related duties, exemplary damages may follow.
